Client Relations

Job Description:

Summary:

The Client Relations is responsible for the delivery of timely and accurate information to clients and delivery of Jet Linx Standards. The Client Relations is the onsite base representative responsible for ensuring a smooth and seamless flight experience from the point of booking to the post-flight follow up and invoicing.

Duties & Responsibilities:

Represent the client relationship by greeting all relevant arrivals and departures at the assigned base, following the Jet Linx Service Standards.
Plan and manage active trips for clients following the Jet Linx Service Standards.
Manage, update, and maintain all client accounts, preferences, and expectations, using company systems.
Coordinate with Flight Operation Departments to ensure Service Standards are met and/or exceeded and identify any potential issues.
Proactively communicate, document, and resolve complaints, escalating to management as necessary.
Provide internal and external follow-up to resolve any service failures appropriately.
Perform Client Relations base duties as needed.
Regular and predictable on-site attendance required.
Demonstrate Jet Linx’s core values and “Supply the High” in all interactions.
Perform other duties as assigned.

Knowledge, Skills & Abilities:

Ability to understand and tailor all actions in accordance with defined Jet Linx service standards
Ability to apply critical thinking to solving urgent matters, getting creative when there is no explicit instruction guide for all issues
Establish and maintain effective relationships with clients
Ability to work flexible, non-standard hours including nights, weekends, and holidays
Proficient with Microsoft Office Suite
Ability to work both independently and as part of team
Excellent verbal and written communication and interpersonal skills to effectively interact with all levels of the company and its customers
Ability to work in a fast-paced environment, with strong attention to detail and organizational skills
Ability to maintain the confidentiality of sensitive information
Self-motivated and willingness to take initiative utilizing client information for problem resolution and improvements to service
Ability to multi-task and complete work within assigned timelines under minimal supervision
Ability to be flexible and work in an environment with frequent changes to procedures, directions, and expectations
Operate office equipment as needed

Education and Work Experience:

Bachelor’s degree or 2+ years’ experience in an aviation service role
2 years of professional customer service experience required
Aviation industry experience or interest preferred

Physical Requirements:

Majority of work is completed in a normal office work environment
Able to complete physical activities such as standing, sitting, walking, talking, and hearing to perform daily work functions
Must be able to move up to 25 pounds on an infrequent basis

Documentation Requirements:

Ability to obtain a U.S. drivers license
Proof of eligibility to work in the US

Compensation

Jet Linx offers a competitive compensation and benefits package to team members. Starting base annual salary for this position ranges from $49,210 to $68,894. Actual base salary provided is dependent upon geographic location, aircraft size (crew positions), relevant education, training and experience of the candidate. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with 6 company match, paid time off and company paid life and short-term disability coverage.

Job Ident #: orRVvfws

Company Details

Jet Linx Aviation

13030 Pierce Street
Suite 100
Omaha, Nebraska 68144 USA
www.Jetlinx.com/careers

In 1999 we set out to build a private jet company that would provide the industry’s best customer service experience. We started by looking at the other companies that guarantee private jet services to their clients to see where there was room for improvement....

Benefits:
Competitive Salaries Medical, Dental, and Vision Group Life and Voluntary Life Insurance Company Paid Short Term Disability/Long Term Disability 401(k) With Company Match Flexible Spending Account Employee Assistance Program (EAP)

Supported Manufacturers:
Gulfstream, Beechcraft, Lear, Cessna, Dassault, Bombardier, Piaggio, Nextant, Pilatus, Embraer

Supported Models:
Beechjet 400A, Hawker 400XP, Hawker 800XP, Hawker 900XP, Lear 45, Citation Sovereign, Citation X, Gulfstream 200, Gulfstream 280, Falcon 2000, Citation Encore, Citation Excel, Citation XLS+, Lear 40XR, Lear 45XR, Challenger 605, Challenger 604, Lear 60, Piaggio Avanti, Gulfstream G-IV SP, Citation M2, Citation CJ3, Citation CJ2, Phenom 300, Hawker 4000, PC-12NG

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Job Info

Location

Atlanta, Georgia, United States

Type

Company Details

Jet Linx Aviation

13030 Pierce Street
Suite 100
Omaha, Nebraska 68144 USA
www.Jetlinx.com/careers