Org Marketing Statement
Position Summary
Responsible for order entry and customer service call back up in order to achieve division business objectives and to meet customer performance expectations.
Responsibilities
Responsibilities may include but are not limited to the following:Enters orders/releases for accounts and provide confirmations.Reviews terms and conditions of customer orders for compliance and refers those that are unacceptable to management for resolution.Represents the division as a primary point of contact for business dealings of any assigned accounts to provide premier customer service.Enters customer complaints & provides timely follow up on corrective actions. Communicates all pertinent customer information to appropriate departments, business units, and/or person(s) in regard to schedule or business changes.Issues credits and add bills, works with accounting, TSM and customer to help resolve customer payment issues.Assists customers with utilization of Parker Systems (PH Connect, EDI) with set up and maintenance on basic levels.Assists in training of customer service representatives as needed.Researches data and presents information on team improvement board.Performs essential customer service job functions.Responsible for data input accuracy.Inputs export control information per export policy on certain customer orders/quotes.Responsible for continuous improvement and learning in daily activities. Addresses and resolves customer concerns in accordance with company policy.
Qualifications
Bachelor’s Degree in business or related discipline preferred.Minimum 2-3 years of experience in customer service or related field preferred. Intermediate to advanced computer skills required.Excellent verbal, written and interpersonal communication skills.Available to work overtime as needed.
Equal Employment Opportunity
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations. (“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to http://www.eeoc.gov/employers/upload/eeocselfprintposter.pdfand http://www1.eeoc.gov/employers/upload/eeocginasupplement.pdf
