Description
The Ecommerce Specialist is responsible for ensuring the continuity & high level of eStores daily performance via overseeing daily eStore operations (campaigns, promotions, personalization, roll-outs, etc.), liaising with operational counterparts from other departments (e.g. customer service, fulfilment, and Food & Beverage), and analysing and actioning on realtime data
Maintain an up-to-date set of promotions, activations & complementary offers on the web-store to ensure a high level of appeal of QDF eStores offer
Launch, support & close on time brand & trade spaneting campaigns to ensure compliance with the spaneting campaign calendar
Deploy loyalty spaneting offers via collaboration with Privilege Club to ensure customer base growth & retention
Regularly review the assortment selection of the eStore with Category Management & Senior
Management to ensure its relevance; action agreed assortment adjustments
Perform regular analysis & reporting of web/campaign-analytics & business KPls, propose & action databased performance improvement plans
Conduct dynamic top-line KPI forecasting for the eStore together with eCommerce Manager & Demand Planning to ensure proper operational planning
Ensure synchronization of the eStores operations with Customer Service, Fulfilment & other involved departments
Assist in the development & update of operational procedures & standards for QDF eCommerce to drive consistency, compliance and clarity of processes
Support Customer Experience personalization through timely deployment of respective campaigns & through the correct set-up of personalization goals, segments & methods
Participate in new feature testing & adoption roll-outs to support QDF eStores long-term product enhancement strategy
Liaise with various internal and external stakeholders in case its required for the continuity of operations
Perform other de artment duties related to his/her osition as directed b the Head of the Department
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.
Join us as we dare to achieve what’s never been done before.
Qualifications
About you
The successful candidate will have the following:
Bachelor’s Degree or Equivalent
Minimum of 4 years of job-related experience
Experience with Web analytics
Experience working in an online/omnichannel retailers operations
Experience working with external parties (agencies, suppliers)
Experience with CMS (Content Management System), Google Analytics
Job Specific Skills:
Advanced MS Excel proficiency
Fluent English
Understanding of P&L (Profit & Loss Statement & budget management principles)
Understanding of UX (User Experience) & Customer Journey principles
Ability to establish efficient communication (both within the company & with external parties)
High level of ownership & professional independency
Structured & systematic approach to work
Great attention to detail and results-driven mindset
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
