MCC Coordinator – Paris

Our client, a well established airlines, is looking to hire MCC Coordinator to be based in Paris. This could be a permanent or a contract role.

Shift pattern – 3/8, 7/7

Main responsibilities:

• Crew Call Management in Operations:
• Ensure multi-channel monitoring: VHF, ACARS, and phone for the tracking of fleet aircraft.
• Maintain liaison with the CCO, crews, and various MROs (Maintenance, Repair, and Overhaul organizations).
• Create intervention requests in the Jaguards tool for tracking.
• Prepare operational meetings and report to the Technical Operations Manager (Production briefing, end-of-shift brief, specific follow-up reports, event reports, etc.).

• MEL Management and GO / NOGO management in the ERP TRAX Tool:
• Monitor and update the Control Panel and Fleet Status.
• Approved all defer items (DDP/CDL/HIL/NSRE) in the ERP
• Manage external interventions subcontracted to service providers (initiation, tracking, access, etc.).
• Manage technical delays (challenge the code, duration, preventive actions to be implemented, etc.) with the help of Jaguards.
• For operational needs, follow CDB APRS, MEL extension requests, create One-Offs, parts statements, manufacturer technical requests (Boeing, Airbus, CFM)

Main requirements:

• Degree in Aeronautical Maintenance
• Previous experience in MCC role
• Part 66 License required
• B737NG or A320Neo qualification appreciated
• TRAX knowledge appreciated
• Eligible for airport badge access
• Responsiveness, initiative, and decision-making skills
• Ability to handle pressure, organizational skills and situational awareness, adaptability, priority management, analytical skills, autonomy
• Fluency in English
• Ability to communicate in French