Summary
The Assistant Manager, Distribution, supports the overall management, development, and optimisation of NDC/API channels and Group Revenue Management (GroupRM) product initiatives. This role is responsible for driving channel performance, enabling system and capability enhancements, ensuring operational stability, and working closely with internal and external partners to grow commercial opportunities. This role also supports team operations and resource planning to ensure smooth execution of distribution-related activities.
Key Responsibilities
1. Team & Operational Support
- Support the Manager in overseeing daily operations of the NDC/API and GroupRM teams.
- Assist in resource planning, workload distribution, and monitoring team output.
- Contribute to team productivity by taking on operational tasks and supporting the achievement of departmental goals.
- Foster a positive and collaborative team environment, ensuring members remain motivated and engaged.
2. NDC/API Channel Management
- Support the execution of strategies to grow sales via online distribution channels.
- Build and maintain strong relationships with agents and distribution partners, providing timely support and guidance.
- Identify new commercial or technical opportunities that enhance channel performance.
- Ensure API partner issues are addressed within 24 hours.
- Collaborate with Sales, Revenue Management, and overseas offices to maximise B2B distribution opportunities.
- Meet project timelines and deliverables as assigned by the Manager.
3. NDC/API Capability Enhancement
- Drive improvements to NDC/API channels through system upgrades and technical enhancements.
- Support the development and distribution of ancillary products on partner platforms to drive incremental revenue.
- Execute capability delivery activities assigned by the Manager.
4. NDC/API Channel Stability
- Monitor, troubleshoot, and optimise API channel performance both internally and externally.
- Work with partners to refine processes such as L2B handling, session management, and HTTP compression.
- Ensure API uptime performance of at least 90 monthly (excluding scheduled maintenance and upgrades).
- Escalate or resolve issues as assigned.
5. GroupRM Product Support
- Assist in managing GroupRM product milestones and deliverables.
- Support the development of product strategy and roadmap based on business needs, spanet trends, and customer insights.
- Work with Sales to craft product positioning, messaging, and go-to-spanet plans.
- Help communicate product value and drive adoption across internal and external stakeholders.
6. Cost & Vendor Management
- Monitor vendor hours for project work and incident resolution to ensure value, quality, and adherence to specifications.
- Support the Manager in evaluating vendor performance when needed.
Key Requirements
- Bachelors degree in Computer Science, Information Systems or equivalent
- High analytical and problem solving skills.
- High adaptability to change.
- Strong innovative output and execution with resource constraints.
- Conceptual and intuitive thinker with business/operational acumen.
- Ability to manage multiple projects and perform under pressure in a fast pace environment.
- Culturally aware and able to form cooperative relationships with internal and external stakeholders.
- Highly developed communication and presentation skills.
- Excellent skills in motivating and influencing internal and external business partners at all levels.
