Key Functions:

Ensure that risks related to Safety and Security are addressed, root cause identified, and corrective measures implemented. Supports Airport managers and frontline staff within their regions to ensure that Safety, Security and Service standards are observed, monitored and practiced consistently by conducting on-going self-audits. Where self-audit or regulatory audit activities have revealed vulnerabilities, ensure identification of root cause, implementation of corrective measures to address them, as well as a means to verify effectiveness.Is responsible for the safety of operations within their region. Oversees and supports the implementation and audit of Air Canada SOPs (Standard Operating Procedures), as well as the regular follow up meetings with Stakeholders internally, and externally, by airport managers.Ensures compliance with standards of IOSA, SMS and other applicable authorities.Responsible for supporting Management and Ground Handlers for safety, security, and customer service activities within responsible region.Anticipates and identifies safety, security, service, and operational problems, and resolves them with the branch safety team while maintaining the focus on safety.Ensure Safety, Security and Service standards are observed, monitored and practiced consistently, including Emergency Response and Environmental Plans.Representing our brand and company vision for customer service excellence;Understanding our internal and external customers by anticipating needs and delivering on promises;Building and nurturing trusting relationships.Fostering employee development by empowering, coaching and supporting our team to be their very best.Embodying and modelling our Air Canada Flight Path behaviors.Treating customers and employees with care & class.Demonstrating to employees how we are building a top ten global airline and how to create customer loyalty.Ensuring all Air Canada family members provide glowing-hearted hospitality at all customer touchpoints.Understanding, following and promoting Air Canada’s Safety First, Always culture & ensuring a safe environment for our customers and colleagues.

Sound technical and working knowledge of Ground Support Equipment Maintenance processes and procedures.Knowledge of AC airport operations an asset.Effective Decision Making.Strong interpersonal skills (organizational, team oriented & focused).Entrepreneurial & self-managed abilities.A genuine passion for creating and leading a global top ten Airline customer and employee experience.Ability to develop trust and rapport.An entrepreneurial, energetic and tenacious attitude.Ability to work flexible schedules.Ability to adapt to new technology and to share that knowledge.Proficient in the use of personal computers and common office software applications (MS Outlook, Word and Excel) and AC Ground Support Equipment computer applications (M5, E-Sage, etc.).Sound working knowledge and experienced in practical application of the Air Canada - IAM&AW collective agreement.Ability to successfully obtain a Restricted Area Identity Card (RAIC) & Airside Vehicle Operator’s Permit (AVOP).Traveling within the region will be occasionally required.

Grade 12 minimum.Technical accreditation (relevant trade’s license/endorsements) an asset.University or college diploma an asset.

Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.