About the Role

As a Manager Operations Control Centre, you will manage QAS Operations Control department with agreed standards and financial targets. To provide leadership and management for the provision of services including but not limited to Operations Control and any other services as directed by QAS Management. Provide direct leadership and management of the QAS OC Duty Managers, Operations Controllers and RMS Team.

Strategic

• As a member of the Operations Control leadership team provide significant contribution in the identification and development of strategic plans to improve operations control performance and position QAS as an innovative, best practice ground handling agent.
• Analyses and understands the Operations Control strengths, weakness’ opportunity and threats. Develops proposals that will support long term growth and effectiveness.
  
• Plans and adapts the operational implementation based on the analysis and real-time environment.
  
• Develop a QAS Operations Control department that can effectively forecast and plan to provide scenarios, identify risks, opportunities and options for the operation by introducing the best practice operational process, procedures and controls and communicating clearly and concisely standards.
  
• Ensures that safety and security of the operations remain the highest priority.

Operational

• Constantly reviews the operation, utilizes operational experience and real-time information in order to assess the situation, prioritise, make informed decisions and escalate where appropriate.
  
• Conduct daily briefing to QAS Management in operations review meetings to update on QAS operations activates.
  
• Plans and adapts the operational live resource allocation and implementation based on the analysis and real-time environment.
  
• Respond and coordinate QAS resources to support activities relating to airline/airport emergency situation(s).
  
• Investigate, conclude and report incident(s) and/or accident(s) involving QAS resources as well as instances of service lapse due to QAS.
  
• Represents QAS in Operations related meetings with other operational stake holders.
  
• Perform other department duties related to his/her position as directed by the Head of the Department.

Business Acumen

• Makes decisions based on facts and analysis (e.g. potential profit, cost-benefit, spanet conditions, support of Qatar Airways, return on investment).
  
• Uses understanding of business principles to establish clear priorities for action.
  
• Demonstrates a clear understanding of the P & L budget and is highly aware of the day to day costs and actively manages costs and the budget in an effective manner.
  
• Builds value partnerships with our internal and external customers.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.

About you

• High School Qualification with minimum 9 years of job-related experience
• Bachelor’s Degree or Equivalent with minimum 8 years of job-related experience
• Ground handling station or Operations Centre management.
  
• Airside / Ramp Operations Manager experience
• Insert practical and technical knowledge needed including management skills.
  
• Expert knowledge of ground handling operational procedures.
  
• Demonstrate the highest standards of integrity, equality and respect.
  
• Ability to effectively communicate with clear, concise and consistent messages.
  
• Experience of leading, managing, inspiring and engaging a large multi-cultural workforce.
  
• A change agent, results oriented who can deliver innovative execution at pace.
  
• Understands the value of high customer service delivered within a cost conscious culture.
  
• Fluent in spoken and written English.
  
• Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinates skills. Ability to foster teamwork among team members.

Preferred

• General Manager, Station Manager, Operations Centre Manager for a ground handling company.
  
• Experience in live allocation and resource management within a ground handling operations centre.
• Experience in operational engagement standards; and resource management forecasting and planning.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.