Emirates Skywards seeks to be an inspiring and engaging global loyalty programme for Emirates and FlyDubai. There are a number of key roles within our Skywards Group that are essential to the success of this this programme. From product design, e-commerce and analytics, through to business development, strategic partnerships and member engagement our Skywards team is filled with exciting opportunities!
The Manager Skywards Infinity Platform will design, develop and scale the Skywards Infinity platform that will connect local members in strategic markets to local lifestyle partners, across a number of verticals. The platform will provide members with an opportunity to earn and burn everyday in a seamless way, and will provide the partners with an effective channel to engage with members.
In this role, you will:
- Design the Skywards Infinity platform, in close collaboration with the Partnerships Team, that will provide a mobile channel for members to engage with thousands of retail, F&B, travel and lifestyle outlets to earn and burn miles on everyday transactions. Ensure that the platform meets the requirements of the business development and partnerships strategy.
- Design a B2B Skywards Infinity platform that will enable an easy process to contract, on board and transact with hundreds of local partners as well as providing them with a channel to promote their services to Skywards members.
- Continuously enhance the platform, in collaboration with CCMB (UX), EGIT and an ecosystem of technology and business partners to ensure a seamless experience for members and to establish the platform as an effective channel of communication.
- Scale the platform to cater to multiple strategic markets (e.g., UAE, India, KSA) while maintaining localised content relevant to each market.
- Leverage and monetize the transaction data over the platform, provide insights to partners and drive further personalisation to members
- Establish the platform as the main contributor to Skywards objective to become the prominent lifestyle currency in its strategic markets (e.g., UAE, India, KSA)
- Provide the business requirements and manage the contractual agreements with the technology and business partners, in coordination with other Emirates Group stakeholders (e.g., EGIT, Group Legal)
- Manage all the aspects pertaining to the operational use of the platform by (B2B) partners and by (B2C) members.
- Collaborate with the Partnerships team on their business development plans to ensure the platform is future proof and supporting the growth objectives.
