On April 28, 2021, Avelo took flight as America’s first new airline in nearly 15 years – ushering in a new era of affordable, convenient, and reliable air travel. Founded and led by airline industry veteran, Andrew Levy, along with a team of world-class airline executives, we endeavored to build a different and better kind of airline with one mission in mind: “To inspire travel” and we’ve done so with industry-leading reliability and a caring Soul of Service. If you are looking for the opportunity to join a new and exciting airline that offers the chance to make your mark on aviation history, keep reading!
Overview
The Manager, Special Charter Missions is the senior field operations leader responsible for overseeing all operational aspects of a high-profile government charter program, including cost management. Based in Mesa, AZ, this role manages the day-to-day execution of the program from the field perspective and serves as the primary point of coordination with the Customer.
This individual leads on-site teams, ensures operational readiness across all participating stations, and is accountable for the safe, on-time, and reliable performance of all mission flights. Additionally, the Manager is responsible for cost efficiency and overall financial performance of the program.
They will work with other operational leaders to be an influencer, ensuring that the program is a priority by all operational groups and their associated workforces. This role is crucial in maintaining program success, building trust with stakeholders, and ensuring field teams meet the highest standards of safety, service, and compliance. The Manager is here to make sure this program is successful and to execute our mission of delivering exceptional reliability.
Responsibilities
- Serve as the operational leader and program manager for Avelo’s government charter program, with responsibility for field execution, operational performance, and service delivery across all locations involved in the mission—while being based at the primary gateway in Mesa, AZ.
- Act as the primary relationship owner and strategic liaison with the Customer (prime contractor), managing all daily coordination, performance reviews, feedback, and long-term alignment to program objectives.
- Lead all aspects of ground and station operations for the program, providing direct oversight of Avelo and vendor teams at AZA and ensuring consistency across all mission-supporting stations.
- Coordinate in real time with Avelo’s Mission Support team in the Operations Control Center (OCC) to drive end-to-end flight execution, contingency planning, and rapid response to operational needs.
- Oversee station readiness and performance metrics at all participating locations, ensuring appropriate staffing, equipment, and vendor support are in place to meet daily operational requirements.
- Conduct recurring performance reviews, station visits, and readiness audits to reinforce accountability, safety, and service standards across the network.
- Maintain an active presence during flight departures and arrivals, ensuring field teams are aligned, prepared, and executing to Avelo’s expectations
- Ensure full compliance with all FAA, TSA, CBP, and contractual requirements, working closely with both internal compliance teams and the Customer to uphold program integrity.
- Foster strong partnerships with airport authorities, government agency representatives, contracted ground handlers, and internal stakeholders to support coordinated and reliable operations.
- Provide transparent and timely reporting to senior leadership on program performance, operational disruptions, customer feedback, and emerging risks or opportunities.
- Travel regularly to outstations supporting the program to assess performance, support local teams, and build operational consistency across the network.
- Identify, recommend, and implement enhancements to field operations processes that improve reliability, efficiency, and Customer satisfaction across the Special Missions program.