Our mission is to provide the safest and highest quality traditional aircraft operations, completions, and maintenance so that we will:

• Allow our customers to safely and effectively accomplish their mission profile,
• Allow our employees to exercise their talents and maximize their potential, and
• Ensure the financial stability of the corporation.

Our goal is to find qualified candidates who value our mission and contribute to our overall safety culture.

We invest in the well-being of our employees. The following FREE benefits are offered to all full-time employees: Family Health and Prescription Insurance, Family Dental Insurance, Family Vision Insurance, Life Insurance, Short-term Disability, and an Employee Assistance Program.

Job Objective

The Operational Control Center (OCC) Manager is responsible for the operational and administrative oversight of the Operational Control Center.

Essential Functions

• Maintain qualification as an Operational Control Specialist (OCS) and perform all duties and responsibilities listed in the Metro Aviation, Inc. General Operations Manual
• Comply with all directives and guidance of the Metro Aviation, Inc. General Operations Manual, Policy & Procedures, Company Bulletins, Federal Aviation Regulations and any other guidance/directives/regulations as applicable
• Develop and maintain Operational Control Standard Operating Procedures in accordance with current FARs and Metro Aviation, Inc. direction
• Lead the Continuous Quality Improvement (CQI) program by creating and presenting department reports as required
• Develop and maintain OCC personnel work schedules
• Oversee scheduling and administration of OCS training as applicable
• Oversee scheduling and administration of training to outside personnel (partner Communication Centers)
• Attend to customer concerns and requests that are within the OCC Manager’s scope of responsibility; Immediately escalate all other customer concerns or requests to Metro Aviation, Inc. Operations management
• Assigned personnel responsibilities to include:
  • Supervision in the performance of their duties
  • Conduct performance reviews
  • Participate in corrective action in coordination with the Director of Part 135 Operations in accordance with all policies and procedures

Supervised Positions

• Lead Operational Control Specialist
• Operational Control Specialist
• Customer Communications Center Compliance Manager

Knowledge, Skills, & Abilities (KSA)

• Effective oral and written communication skills
• Possess sound judgment and objectivity in decision-making
• Ability to create an environment that demonstrates teamwork and professionalism with diverse personalities and professional backgrounds
• Ability to maintain cooperative and harmonious relationships with internal and external customers
• Demonstrated leadership qualities and strong initiative
• Proficient in directing and guiding personnel
• Basic proficiency with Microsoft Office and Google Suite products

Education & Experience

• Bachelor’s degree in aviation management preferred but not required
• At least two (2) years of experience during the last five years in any one or in any combination of the following areas:
• In military operations as a pilot, flight navigator, or meteorologist
• In air carrier operations as a pilot, flight engineer, certified aircraft dispatcher, or meteorologist
• Aircraft operations as an air traffic controller or a flight service specialist
• Prior experience in airplane and helicopter air ambulance operations as a pilot

Physical Demands

• Prolonged periods sitting at a desk and working on a computer

Work Environment

• Temperature controlled office
• Darkened control center with multiple computer and television screens

Work Status, Schedule, & Travel

• Full Time
• 260 work days/2,080 hours per year to include:
• 4 on /3 off
• 10-hour shifts
• Workover available when necessary
• Occasional travel

Metro Aviation, Inc. is committed to employees, customers, and the community to promote diversity and inclusion by developing policies, programs, and procedures that foster a work environment where differences are respected and employees are treated fairly.

 Metro Aviation, Inc. prohibits discrimination or harassment of any kind and ensures Equal Employment Opportunity (EEO) to all aspects of the relationship between Metro Aviation, Inc. and its employees, including recruitment, employment, promotion, transfer, training, working conditions, wages and salary administration, employee benefits, and application of policies.