Description
About The Job In this role, you will be responsible for developing and managing a team of Performance Officers and Cabin Crew to meet and exceed company set standards. In addition, you will work closely with the training and inflight teams to identify opportunities, create and implement strategies and be responsible for coaching and developing individual team members to improve their performance. |
Other key responsibilities are:
- Ensure the compliance of standards and procedures at all times to promote the safety of the airline and exceptional Inflight experience
- Collaborate with training department in developing training programs to uphold and elevate in flight experience on board
- Manage the Performance Officers (PO)/Inflight Trainer Checkers (ITC) and Cabin Crew duties, in order to optimize productivity within the operation
- Ensure each PO/ITC/Cabin Crew are assessed on their performance as per defined procedure in order to ensure consistency and effectiveness of assessments and to exchange ideas to elevate onboard service standards
- Develop and implement service standards, procedures and products on board in coordination with Inflight and Training departments to ensure exceptional service on board
- Provide welfare and counselling support to Cabin Crew by assisting with incidents or occurrences of personal or professional nature
- Engage with underperformers through discussion and provide feedback to align them with Cabin Service objectives, document and monitor progress
- Address behavioral /performance issues and apply appropriate action as per HR policies
- Communicate with the team regularly to ensure everyone is aware of company and departmental objectives and each one’s role in achieving them
- Provide feedback related to the cabin specs for new aircraft deliveries
- Operate as crew whenever required
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
Qualifications
About You
We are looking for a passionate and experienced professional to join the Qatar Executive Cabin Services Team.
- You should have a minimum 7 years of job-related experience
- Flight Attendant with Business Aviation experience and at least 2 years in a Supervisory role (a Performance Officer or comparable position) is preferred.
- You should have a solid background in performance management or a related field
About Qatar Airways Group
Our story started with four aircrafts. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.
Qatar Airways was awarded Skytrax Airline of the Year an unprecedented 8 times - 2011, 2012, 2015, 2017, 2019, 2021, 2022 and 2024.
In 2024, Qatar Airways was awarded ‘Airline of the Year’, ‘World’s Best Business Class’, ‘World’s Best Business Airline Lounge’ and ‘Best Airline in the Middle East’.
Qatar Airways currently flies to nearly 170 destinations worldwide, connecting through its Doha hub, Hamad International Airport, the ‘World’s Best Airport’, as voted by voted by Skytrax in 2021, 2022, and 2024. In 2024, Hamad International Airport also received the ‘Best Airport in the Middle East’ accolade for 10 consecutive years, as well as ‘World’s Best Airport Shopping’ for the second year in a row.
