About the role

You will be responsible for leading the execution of portfolio-wide Customer Experience (CX BI) strategy and tactics using data and analytics to maximize revenue and profit generation while minimizing costs and inefficiencies and achievement of budget targets and company vision.

Accountabilities:

• Represent the CX BI team in dealing with the stakeholders and ensure timely delivery of objectives as instructed by the Head of Enterprise Data and Analytics (EDA) for the assigned portfolio.
• Collaborate with EDA leadership to cascade data, tools and techniques across the business in the assigned portfolio, to build a culture of efficiency and accountability.
• Execute process improvement projects Implement new business solutions, products, and analytics tools to enhance Customer Experience, identify revenue opportunities and reduce costs. Emphasize data-driven approaches to identify improvement areas and measure the impact of implemented solutions.
• Provide a holistic view and insights across different areas of Customer Experience, including comprehensive analysis to support customer experience optimization and capitalize on business opportunities. Use advanced analytics to identify opportunities impacting customer experience.
• Support the long-term vision of having a single source of truth for all cross-departmental customer data by constantly testing and improving the availability of timely and reliable data. Implement robust data governance practices to maintain data integrity and consistency.
• Provide regular updates on customer satisfaction and feedback to all key stakeholders, highlighting any trends, opportunities, or threats, to keep decision-makers informed and educated on different options for the assigned portfolio. Use visualizations and dashboards to make data insights easily understandable.
• Ensure the availability and credibility of dashboards and business intelligence reports and tools to facilitate informed decision-making across the group. Regularly update and validate data to maintain credibility.
• Build relationships with key internal and external stakeholders to support the daily seamless interaction of the Customer Experience team with the business. Engage stakeholders through regular meetings and updates.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

About you

• Bachelor’s Degree or Equivalent with Minimum 8 years of job-related experience
• Aviation management, Travel and Tourism, Business Administration, Customer Experience, or any other relevant field with substantial quantitative exposure.
• Strong experience in Data Analytics
• Advanced skills in Microsoft Suite, Alteryx, Tableau, PowerBI and Google Cloud Platform
• Command of English language
• Strong Presentation and stakeholder management skills.
• Ability to delegate work, set clear direction and manage workflow.
• Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinates skills. Ability to foster teamwork among team members.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community