About the role:

Hamad International Airport is seeking a highly skilled and organized individual to join our team Senior Baggage and PLB Services Officer. If you thrive in a dynamic environment, possess excellent customer service experience, communication skills, stakeholder management and can help us to achieve this ambition by:

• Attending and resolving problems related to baggage handling, passenger loading bridge (PLB) and, bridge mounted equipment (BME) services.
• Responsible for the coordination with MOI and Customs to ensure expected customer experience, smooth operations and optimized resources utilization.
• Facilitate and coordinate with government agencies on operational requirements and procedures.
• Contribute and ensure timely production of accurate incident reports, shift reports, and safety reports
• Ensure safe operation of al PLBs, BMEs, baggage handling equipment and systems including ancillary facilities.

About you:

• Relevant College or University qualification to min bachelor’s level or equivalent
• Bachelors in information technology, Computer Engineer or Computer Science
• More than 1 year working experience in an organization larger than 200 employees (preferred)
• High discipline, Strong Leadership, Customer Oriented, Result Driven, Self-motivated
• IT literate and has proficient knowledge in MS Office Suite including Word, Excel, PowerPoint and Outlook
• Ability to conduct training and giving presentation (for topics in the direct line of work) in front of large group of audience in English language
• Ability to prepare clear and concise report
• Negotiation skills, assertiveness, convincing and service- oriented manner with internal and external stake holders.
• Project Management skill
• High level of flexibility and adaptability. Able to work in any shift, and odd hours when required

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

https://aa115.taleo.net/careersection/QAExternalCS/jobapply.ftl?langen&job222816