• High School Diploma or General Education Development (GED) Diploma
• Three (3) years of experience offering formal training
• One (1) year of leadership experience
• One (1) year of Customer Service Experience
• Knowledge of current customer service and hospitality principles, practices, standards and measures
• Demonstrated customer service skills/behaviors and is considered a positive role model
• Ability to effectively liaison with cross-functional departments and maintain productive relationships
• Strong administrative, prioritization, interpersonal and organizational skills
• Excellent verbal and written communication skills
• Available for overnight travel (10%)
• Must pass a ten (10) year background check and a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required, this position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Bachelor’s degree
• Five (5) years of related experience in administering training or education programs
• Project Management experience
• Experience in Premium hospitality services and/or concierge services
• Knowledge of instructional design principles, adult learning theory, and performance management
• Skill in allocating resources while maximizing delivery and development of the training product
• Bilingual skills

Crewmember Expectations

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment

• Computer and other office equipment
• Audiovisual equipment

Work Environment

• Traditional office environment

Physical Effort

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)