Service Operations Lead

Job Description:

Pay Range: $25-30
Schedule: Mon-Fri 8am-4:30pm.

RESPONSIBILITIES:

Administer service contracts to optimize profits, verify obligations are met, ensure customer satisfaction and retention
Proactively monitor, pursue and assist with the selling of field service and repair opportunities in an effort to ensure pull-through revenue goals are met
Assist leadership in driving on time, within budget completing service jobs
Manage all time charged to jobs including Procard transactions (billable vs non-billable)
Manage accounts receivable and assist with the resolution of customer billing disputes
Procure parts and materials for scheduled maintenance, repairs, and emergency service calls
Manage warranty and startup jobs
Complete booking of new jobs and set up of billing plans
Review open orders daily to ensure timely completion of jobs
Ensure timely and accurate billing of project, service contract, T&M, and fixed price jobs
Ops lead is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs.
Ops lead is responsible for proactively identifying actions, performing offline tasks assigned in DMBs, and escalating any blockers to ensure consistent improvement in KPI performance and field operations in general.

Required Qualifications:

A High School diploma required
2 years of Service Industry experience

Preferred Experience/Qualifications:

2 - 5 years of relevant HVAC service industry experience preferred
Strong experience in Microsoft Office Suite, Salesforce, and SAP
Bachelors degree in Business Management or relevant field preferred

Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law
Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status. ZR

Job Ident #: 70935

Company Details

Butler Aerospace & Defense

4960 Corporate Drive
Huntsville, Alabama 35805 USA
butler.com/

Solutions Provider! Butler America combines over 60 years of technical services with 21st-century management tools, culture, and business solutions to match the best talent with the best jobs.

Benefits:
We offer full Medical, Dental & Vision plans.

Supported Manufacturers:
Engineering, Telecom, Skilled Labor,IT, Aviation & Aerospace. BAE, UTC, Sikorsky, Rockwell Collins

Supported Models:
C-130 (all models),T44A, T34C, all models of Sikorsky helicopters.

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Job Info

Location

Novi, Michigan, United States

Type

Contractor

Company Details

Butler Aerospace & Defense

4960 Corporate Drive
Huntsville, Alabama 35805 USA
butler.com/