About the role

As a Support Coordinator, you will support the lounge employee service function, through the coordination and delivery of tasks related to staff assistance, employee relations and maintenance of data in electronic and physical format. The role includes providing timely support to all employees at the Doha hub, team members and partners while maintaining the highest quality in terms of services offered and work performed.

Key accountabilities include, but are not limited to:

• Coordinate and conduct follow-ups for QRC appointments on behalf of employees, plan and facilitate wellbeing checks and visits as per established SLAs.
• Create, update and maintain documents, databases as per the tasks performed within the scope of the department.
• Monitor and extend support related to accommodation issues and queries as per established LOP in order to ensure a seamless and specific support function for lounge employees living in company accommodation
• Ensure that procedures, requirements and updates received from Management or HR are documented and maintained as per audit requirements in line with company policy
• Draft professional and effective written communication to the staff in terms of department updates, working hours during public holidays, updated policies, SOP’s.
• Respond to emails and queries from employees, partner departments and Management in a timely manner to ensure that necessary information is disseminated accurately
• Facilitate the timely processing of lost documents, passport, RP for staff, especially when the same are lost/misplaced/stolen overseas.
• Foster and maintain excellent relations with employees, team members, internal departments and relevant stakeholders.
• Identify and propose ideas for process improvement projects across operations.
• Support related to email and written correspondence pertaining to the requirements of the Management, HR Employee Services, HR Immigration and other stakeholders to ensure the smooth running of the business.
• Assist in liaising and communicating with partner departments in order to disseminate information and updates in a timely and effective manner.
• Independently manages multiple tasks and assigned projects whilst respecting the deadlines and simultaneously ensuring the integrity of all information and data.
  
  

Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.

About you

The successful candidate will have the following qualifications and skills:

• High School Qualification, Vocational Qualification, Diploma or equivalent with minimum 3 years of job-related experience; OR
• Bachelor’s Degree or equivalent with minimum 2 years of job-related experience
• Applicable knowledge of QR policies, HR policies, internal LOP, applicable SLAs.
• Ability to communicate effectively and clearly with employees, management, HR, QRC, medical professionals, embassies and outstation stakeholders.
• Good interpersonal and people skills to effectively address and communicate with staff, team members, management, HR.
• Knowledge of local policies surrounding immigrations, fines, waivers, visa, lost documents.
• Strong verbal and written communication skills
• Time management skills to ensure that all relevant documentation, processing and approvals are secured that may be required on a daily basis.
• Ability to foster teamwork among team members. Flexible and be able to adapt to multi-cultural work environment.
• Ability to draft reports and memos.

About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

https://aa115.taleo.net/careersection/QAExternalCS/jobapply.ftl?langen&job225194