Arconic is currently in search of a Temporary (Maternity Leave) Customer Sales Representative to join our team based in Lethbridge. This position will end on or before December 6, 2026.
At Arconic, we take pride in our work and our innovative products and technologies that advance sustainable solutions for a better world. We strive to create a safe, inclusive, and collaborative workplace with competitive benefits, development opportunities and a culture that values and rewards employees on all levels of the organization.
Job Summary:
Reporting directly to the Customer Service Supervisor, the Customer Sales Coordinator I plays an integral role in delivering superior and outstanding customer service to Kawneer’s customers.
In this role, you will:
- Answer customer phone calls/emails/fax requests.
- Process customer orders and change requests.
- Investigate customer problems (e.g. damaged material, missing material, over-invoiced, etc.)
- Provide Lead-time information and order status to customers.
- Consolidate customer shipments upon request.
- Monitor orders transferred to other facilities, on-hold orders, and TENT orders (booking orders).
- Process credit orders/feedbacks and file RELEASED orders.
- Inform customers of back-orders/late shipments.
- Attend morning Level 1 CSC Meeting and provide relevant Customer Service data.
- Provide product information (pricebook info, installation instructions, etc.) and paint samples/matches to customers.
- File core customer service documents such as purchase orders, emails, etc.
- Understand spanet needs (customer needs, competitive information).
- Act as a liaison between the Customer and Kawneer.
- Interact with customers, sales representatives, order processing team members, and manufacturing personnel.
- Other duties as needed.
You have: (required)
- A strong professional image, ethical standards, integrity, objectivity, confidence, and dedication to internal and external customers.
- Strong interpersonal and leadership skills.
- Develops and maintains positive working relationships.
- Self-motivated, people-oriented, service-oriented, and possesses the ability to work with customers to formulate successful job pursuits.
Preferred Qualifications College degree or Architectural Engineering Technology diploma preferred.
- Construction industry background or aluminum product knowledge and working knowledge of architectural plans and specifications.
- Prior experience in construction field project management and technical engineering preferred.
- Strong computer skills (Excel, Word, and Outlook plus JD Edwards software preferred).
- Action oriented with a proactive approach to problem solving.
- Strong math and technical background.
Work Environment/Conditions: Standard office environment with regular business hours from Monday to Friday. Occasional overtime may be required (Non-Exempt).
