Why start your new career with flyExclusive:

flyExclusive is a dynamic and growing company with a strong commitment to safety, service, and excellence. As a member of our team, you will have the opportunity to work with state-of-the-art aircraft and advanced technologies, providing you with valuable experience and career development opportunities. We offer a competitive salary and benefits package, as well as a supportive and collaborative work environment. Join us at flyExclusive and take your career to new heights!

Summary and Objective

Provide internal sales support to streamline MRO business processes. Collaborate with internal and external customers, building quotes/estimates, invoices/credits technical inquiries and logistical details before customer input. Manage all pricing agreements for MRO activities. Assist in planning and scheduling for flyExclusive and internal/external customers.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Customer interface

• Managing customer expectations pre input

• Create customer sales orders, initiate work orders

• Maintain shop warranty claims are within company guidelines. Report finding to management Ensure customer agreements/contracts are in line with company directives

• Collaborate with Sales Managers to promote and sell MRO services

• Quotes/Estimates/Pricing

• Maintain pricing policy and perform Price/Cost analysis

• Prepare the quotation for all MRO areas and deliver quotation

• Track status of customer quotes

• Coordinate RFP/RFQ process

• Coordinate initial billing for mx events prior to input.

• Create invoice/credits in compliance with pricing agreements

• Assist Accounting/Finance with invoice creation/follow-up

• Issue credits/debits as required

• Forecast/Scheduling/Planning

• Create and maintain harmonization of "Customer Interface" process between all MRO shops Support/Lead projects

• Align with and adhere to company policies and procedures

• Additional duties as the need arises

Skills and Abilities:

• Six Sigma Green belt preferred Knowledge, Skills

• Clear interpersonal skills

• Ability to use a positive language

• Attentiveness and Ability to "read" customers

• Ability to multitask

• Time management skills

• Goal-oriented focus

• Ability to make decisions on cost/margins

• Ability to resolve issues in effective/practical ways

• Ability to understand financial statements

• Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages) Read, write, speak and understand English Language

• Ability to resolve issues in effective/practical ways.

Competencies

• Microsoft Office Suites

• SAP experience required in SD, MM, WM or SD environment Licensure/Certifications

Supervisory responsibilities

• No direct supervisory responsibilities

Work environment

• Typical office and computer lab environment with frequent interruptions.

• Exposure to loud noises including but not limited to airplane machinery and jet engines.

Physical demands

• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs minimally.

• Pushing / Pulling: able to push and pull small office furniture and some equipment and tools minimally.

• Sitting: able to sit for long periods of time in meetings, working on a computer daily.

• Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving. Standing: able to stand for discussions in offices or on the production floor regularly.

• Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces regularly.

• Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site

Dress Code and Uniform

• Well-groomed appearance

• Adherence to department dress code

Travel required

• Travel: able to travel independently and at short notice. A very minimal amount if at all.

EEO statement

flyExclusive does not discriminate based on race, color, religion, sex (including pregnancy, sex stereotyping, gender identity, gender expression or transgender status), national origin, sexual orientation, physical or mental disability, age, protected genetic information, status as a parent, marital status, political affiliation, or retaliation based on prior protected EEO activity.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Required education and experience  

• High School Diploma or equivalent experience 

• Bachelors degree in associated field Experience   

• Minimum five (5) years in customer support or MRO (Maintenance, Repair Operations)   

• Must be authorized to work lawfully in the United States, must provide two forms of Federal Identification. 

• Candidates must successfully complete a comprehensive background check prior to employment. This includes verification of previous employment, education, criminal history, and any other relevant information necessary to determine the suitability for the position.