Sales Support Officer – Belfast, Northern Ireland, UK

About Avfuel:

Avfuel is a leading independent global supplier of aviation fuel and services. Headquartered in Ann Arbor, Michigan, Avfuel connects a diverse array of aviation customers with the systems and solutions needed to attract more business and to conduct operations efficiently and effectively. Airlines, freight and cargo companies, corporate flight departments, airports and municipalities, fixed-base operators (FBOs), crop dusters, helicopters, and the military represent just some of the customer types that benefit from Avfuel’s innovative fuel and service solutions.  

Avfuel’s global network includes a fueling network of more than 3,500 worldwide locations and more than 675 Avfuel-branded FBOs throughout North America and Europe. Aircraft owners and operators benefit from solutions including less-than-retail rates on jet fuel through Avfuel Contract Fuel, international flight support and trip-planning solutions through Avplan Trip Support, and AVTRIP loyalty rewards, while FBO and airport customers have access to reliable supply, advantageous training and operational systems, spaneting support, credit and financing, tax assistance, and a variety of aviation insurance coverages through Avsurance Corporation.

Avfuel is focused exclusively on aviation. We continue to solicit and incorporate the insight of pilots, flight departments, and FBOs as we add and adapt our offerings. We’re not in the business of simply selling fuel and services – we’re in the business of connecting people, companies, and cultures.

Description:

The primary role of this position is sales support with associated operational responsibilities. The successful candidate will be trained to be well versed in all Avfuel products, primarily focused on supporting the Avfuel Contract Fuel Network by providing dedicated support to our Contract Fuel desk. 

Responsibilities:
•    Responsible for handling quotes and fuel authorisations for 3,000+ locations globally, serving 4,000 flight departments totalling 16,000 + aircraft.
•    Supporting the European sales team with administrative duties and follow up calls to prospective and existing customers.
•    Supporting operation staff with FBO and customer service duties, invoice processing and light aircraft handling duties.
•    Promote the Avfuel/Avflight brand and contract fuel program.
 

Qualifications:
•    Must have and aptitude for phonetics and radio communications where required.
•    Work well under pressure, coping with a diverse, highly procedural industry while maintaining a flexible approach to all aspects of your work.
•    Must be able to resolve customer request, questions and complaints regarding Avflight services or products.

Requirements:

•    Flexible working hours including shift and weekend work. Initially working from 0600 – 1400 local, Monday to Friday.
•    In good health - a medical certificate is required to grant an Airside driving permit.
•    All staff must comply with company Health & Safety policy in addition to operating procedures and any Ground Staff Instructions issued by           the Operations Manager.
•    A desire to further your skill set through relevant industry training.

**Note: To apply for this role, send C.V. to Ryan Hogg @ rhogg@avfuel.com