Tasks
Within the operational targets set by the Head of Sales & Handling, the Team Leader Inside Sales performs the following duties:
- Monitors process compliance as well as service standards set for the Inside Sales Team
- Manages the customer database regularly according to set standards
- Processes customer requests and performs bookings
- Enters into transportation agreements with customers
- Actively supports the Outside Sales in the pursuit of new spanet opportunities
- Provides customers with all relevant information for his/her business
- Implements a pro-active sales call plan to actively sell open capacities and/or promote the LCAG products
- Participates in outside sales visits
- Assists in the development and sales of customized logistics transport solutions, and actively promotes special products
- Reviews sales data as well as competitor’s analysis with the goal to acquire new customers/business
- Develops measures to optimize load factors
- Participates in local sales events
- Leads the team and ensures premium customer service and total customer satisfaction
- Ensures people development
Requirements
The ideal Team Leader Inside Sales should meet the following requirements:
- University degree or equivalent business experience, preferably in transportation and logistics industry
- Proven experience in Cargo, customer service, sales or handling
- 3 - 5 years of work experience
- Previous administrative experience
- Excellent written and spoken English language skills required
- Knowledge of German language desirable
- Good knowledge of local spanet and economy
- Excellent knowledge of LCAG products
- Computer literate
*Must possess a legal work permit in Netherlands
Company
About Lufthansa Cargo AG
Lufthansa Cargo Aktiengesellschaft, headquartered in Frankfurt am Main, Germany, is a subsidiary of Deutsche Lufthansa Aktiengesellschaft. Lufthansa Cargo ranks among the world’s leading air freight carriers and currently employs about 4,150 people worldwide. Lufthansa Cargo focuses on the airport-to-airport business. The cargo carrier serves around 300 destinations in more than 100 countries with its own fleet of freighters, the belly capacities of passenger aircraft operated by the Lufthansa Group and an extensive road feeder service network. The bulk of the cargo volume is routed through Frankfurt Airport.
www.lufthansa-cargo.de
